Telephonist – Specialized services

Vet et Nous is a multidisciplinary team composed of veterinarian both generalists and specialists operating at high rank whose mission is to take care of client’s pets as if they were our own. Our teams are split in 2 emergency and reference centres open 24/7, 1 emergency and reference hospital open 7/7 and 17 general practice hospitals in the greater Montreal, Laval, Montérégie, Laurentides, Lanaudière, Mauricie and Quebec region.

Under the supervision of the reception team leader, you answer customer calls, schedule appointments with our specialists and properly perform the tasks related to this position.

 

Why Choose our Team?

• Group insurance program
• Continuing education budget
• Work apparel and uniform allowance
• Employee assistance program
• Sick days and work/family balance
• Employee discounts
• Physical activity memberships
• Maintenance of seniority through the group
• Unpaid leave of absence
• Several social activities (happy hour, food truck, social committee, etc.).

 

Main Responsibilities:

• Answer incoming calls; 

• Open patient records;

• Making appointments according to the specialty if necessary;

• Call transfer to the right department;

• Confirmation of specialty appointments;

• Inform clients of center procedures;

• All other related tasks.

 

Requirements:

• Have excellent customer service;

• Be proactive;

• Bilingualism;

• Ability to work in a team.

 

Vet et Nous adheres to employment equity principles.

 

 

I WISH TO APPLY FOR THE JOB OFFER:

Telephonist – Specialized services Place : Centre Vétérinaire Laval