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Career at Vet et Nous

Store Team Leader

Centre Vétérinaire Rive-Sud

Brossard, QC

Job type
Full Time - days, evenings and weekends shifts

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Vet et Nous is a multidisciplinary team composed of veterinarian both generalists and specialists operating at high rank whose mission is to take care of client’s pets as if they were our own. Our teams are split in 3 emergency and reference centres open 24/7 and several general practice hospitals in the greater Montreal, Laval, Montérégie, Laurentides, Lanaudière, Mauricie and Quebec region.

The store team leader will manage the store team according to the values of the company. He will have to ensure that his team provides at all times customer service at the height of an emergency center of the reputation of the Centre Vétérinaire Rive-Sud.

Why Choose our Team?

  • Group insurance program
  • Continuing education budget
  • Work apparel and uniform allowance
  • Employee assistance program
  • Sick days and work/family balance
  • Employee discounts
  • Physical activity memberships
  • Maintenance of seniority through the group
  • Unpaid leave of absence
  • Several social activities (happy hour, food truck, social committee, etc.).

Main Responsibilities:
Management :

  • Ensure the proper functioning of the store (floor supervision, answer customer questions/dissatisfaction, etc.);
  • Performs the staffing process (staff planning, interviews, hiring);
  • Supervise the welcoming of new employees to his team and ensure that they are given adequate training;
  • Monitors the progress of the work of new employees and meets to make the necessary corrections;
  • Plans and carries out the performance appraisal of the members of his team and during their probationary period;
  • Manages absences and leaves, checks punches and performs appropriate follow-ups;
  • Coordinates vacations for his team;
  • In collaboration with the customer service coordinator, identifies training needs, plans training to keep the skills of the members of his team up to date;
  • Develops and modifies protocols for the proper functioning of his team members;
  • In collaboration with the customer service coordinator and the human resources manager, sees to it that the disciplinary/administrative measures are dispensed with a constructive goal;
  • Makes action and meeting plans following the assessment of the needs of his team as well as the various problems that may arise;
  • Identifies, trains and motivates key players on his team and performs good succession management;
  • Plans, leads and follows up on meetings for his team;
  • Participates in management committees and ensures good communication with the heads of the other teams involved;
  • Acts as a resource person for information needs, issues, procedures, etc.


  • In collaboration with the director, optimizes the workforce and participates in the control of payroll ratios for his team;
  • Develops the schedules of his team members.
  • Place orders for the shop
  • Approves all orders and submits them to the person responsible for invoices;
  • Meets with representatives and organizes team meetings to keep them up to date on new developments;
  • Performs the food inventory and modifies the quantities in the computer if necessary;
  • Create codes for new products before putting them on the floor;
  • All other related tasks.


  • Stress management;
  • Sense of organization;
  • Autonomy;
  • Sense of observation;
  • Teamwork;
  • Good communication;
  • Good management of priorities.
  • 3-5 years of experience in customer service;
  • Management experience is an important asset but a good experience in customer service could compensate.




Store Team Leader Facility : Centre Vétérinaire Rive-Sud Place : Brossard, QC

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